Aug 03, 2021

Director, Client Strategy

  • EQ Member
  • Remote (Toronto, ON, Canada)
Full Time

✍🏾Job Description

About Volley

We help B2B companies stand out from the crowd and convert more leads using research, personalization, intent signals and data.

We identify talented people and prepare them to work as a distributed BDR with our clients. Backed by Panache Ventures, Highline Beta and other top investors, Volley is building the next generation of personalization.

In this role, you will:

  • Collaborate with internal stakeholders to facilitate client onboarding
  • Oversee and manage strategic aspects of client engagements from onboarding to growth
  • Ensure Volley delivers high quality service for clients
  • Communicating with clients to understand their needs
  • Collecting and analyzing data to help inform strategies
  • Develop and maintain long-term relationships with clients
  • Advising clients and internal teams on GTM, ICP frameworks and strategy
  • Identify opportunities to grow business with existing clients
  • Partner with Volley sales team to manage contract continuation and expansion
  • Own the growth of the account management department
  • Own the account management strategy, the associated operations, and aid in contract extension + renewals
  • Serve as the Voice of the Customer at Volley

What makes you a great fit for this role:

  • Problem solver: Hustles to find a solution, willing to roll up their sleeves to get the job done, a track record of success, continually strives for excellence
  • Communicator: Writes and speaks with intention, strive for clarity, confirms all parties have the same understanding
  • Curious: Genuinely wants to learn and better understand things, asks meaningful and thoughtful questions, active listener
  • Empathetic: Strong understanding of the needs, goals and drivers of others
  • Detail oriented
  • Team player: Collaborative, enjoys supporting others
  • Experience: 5+ years experience in sales, account management, or client success role(s)

Day in the life at Volley

  • We are a remote first company. You'll have flexibility on where you work whether thats from home or in our Toronto office.
  • Unlike working in-house you'll get exposure to a variety of industries, products and startups. While being dedicated to client work you'll also work closely with Volley managers, peers and coaches.
  • We know what it's like to walk in your shoes - managers at Volley were all BDRs at one point in their career.