Oct 02, 2021

Sr. Product Manager - Financial Transactions

  • HealthStream, Inc
  • San Carlos, CA, USA

✍🏾Job Description

Company Overview: ABOUT OPORTUNOportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions in affordable credit, providing our customers with alternatives to payday and auto title loans. In recognition of our responsibly designed products which help consumers build their credit history, we have been certified as a Community Development Financial Institution (CDFI) since 2009. OPORTUNS IMPACTSince extending our first loan in 2006, Oportun has made over 4 million loans, totaling over $10 billion to hardworking low- and moderate-income individuals. In turn, Oportun has helped more than 905,000 people begin establishing the credit history required to enter the financial mainstream. At the same time, Oportuns customers have saved an estimated $1.9 billion in interest and fees compared to the alternatives typically available to them. Department Overview: ABOUT TECHNOLOGY OPORTUNArtificial Intelligence and a digital platform are essential to our ability to fulfill Oportuns financially inclusive mission. The Technology team Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners. Overview: Our Product leadership team is looking for an innovative Senior Product Manager who willcollaborate with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for our customers. You will partner with key business stakeholders to drive the product vision for the next generation of Oportuns payment solutions as we strive to create an automated end-to-end, omni-channel post-disbursement customer journey. Responsibilities: A key member of our Product team, youll be an important link to our business stakeholders with whom you will work closely to define the product vision, customer journeys, roadmap, specify requirements and create detailed specifications.You have experience in and a point-of-view on innovative, loan management solutions and systems (and their integration into the broader ecosystem) and will be a thought partner with our cross-functional teams to drive change and business results.You are someone engineers will love to work with because you are curious, listen, and are technical enough to speak their language, understand how to design requirements that solve the business need while balancing the complexity of the technical solution. You are their partner to get things done.You are someone the business owners will love because you understand how to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed. You also listen to the business need and demonstrate product and thought leadership to provide solution options.You seek data and customer input to understand challenges we need to solve and measure the performance and impact of our products. You create dashboards, identify metrics, seek customer feedback to drive performance measurement, roadmaps, etc.You are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcome. Qualifications: 5 years of Product Management experience, with experience designing innovative solutions in the financial services industry highly preferred.Experience with financial calculations for installment and revolving loans (interest calculation, amortization, fee assessment, etc.).Working knowledge of loan servicing processes and procedures. Understanding of servicing multiple products across systems. Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.Experience with dynamic content delivery, systems supporting both end users and internal agent facing systems and with delivering both online and within the enterprise.Analytical mindset. Enjoys dissecting issues and finding root causes. Experience supporting support a multi-national (US, IN & MX) workforce and multi-cultured end user base.Understanding of modern architecture design principles and technologies to work with developers on the design and build of features.NICE-TO-HAVE:Experience with innovative servicing strategies, technologies, and processes that specialize in underbanked customer segments.Experience working in loan servicing at a progressive financial institution or fintech.LI-RA1LI-RemoteIND