Oct 06, 2021

Global Software Product Manager, eCommerce

  • HealthStream, Inc
  • Aliso Creek, California, USA

✍🏾Job Description

Summary: About Metagenics:Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. Its why, when we defined Metagenics Mission, Values, and Vision, we started with our companys own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.People Culture First:At Metagenics, we believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become. Responsibilities: Position Summary:This Product Manager will be focused on Global Ecommerce. The Product Manager supports the roll-out and implementation of an assigned, global B2B2C platform that brings value to Metagenics customers, drives revenue and increases eCommerce sales. Leading a small team of technical specialists, they will act as a virtual liaison to develop and champion product strategy/vision and build a roadmap for the assigned ecommerce platform by working with cross-functional teams (business and IT) to determine alignment with corporate strategy, functional plans, revenue objectives and user needs.Responsibilities:StrategySupport the Global Head of Product Management to develop an over-arching ecommerce strategy that supports Metagenics corporate strategic objectives and marketing strategy;Develop the appropriate tactical plans necessary to execute the ecommerce strategy at both a global and regional levelDevelop and champion product vision, strategy, and roadmap for assigned portfolio by working with cross-functional teams (business and IT) to determine alignment with corporate strategy, functional plans, revenue objectives and user needs.Stay up to date on technology upgrades and changes such as; new digital platforms, apps and digital marketing to remain ahead of the competition and continue providing Metagenics customers with the best in health care nutritionLeadership and Influence Consistently promote and model the culture and core values of MetagenicsLead Product Management Team to deliver world-class digital experiences and execute the following:Test quality and functionality of all new website projects and featuresMonitoring customer compliance to Metagenics internet policiesEnsure regulatory compliance on the website execution of basic updates (product pushes, tagging, etc.) to Metagenics and BA websitesBuild, maintain and prioritize product roadmaps with input from the right stakeholdersFacilitate project execution and provide regular updates to management and key stakeholdersCollaborate with analytics and experience design teams to understand user behavior and turn them into requirementsProject ManagementWork cross-functionally, collaboratively and within an agile project management framework to execute the ecommerce strategy and product roadmap for assigned platform;Execute the ecommerce plans efficiently; on time to optimize sales of all products and services;Manage expense budget for assigned ecommerce platform and maintain efficient investments in marketing tacticsUse an agile framework to assist with product backlog execution, breaking requirements into iterative sprint-sized stories that optimize speed-to-valueIn collaboration with internal teams, closely monitor analytics and perform quantitative analysis to help guide product decisionsAssist in production support issues; investigate and analyze system and process deficiencies, tracking defects and enhancement requests etc;Collaborate with the sales force to develop competitive platform analysis, materials, strategies and marketing programs to help combat the competition;Help develop and nurture existing and new customer relationships with practitioners that have Metagenics ecommerce stores by identifying, implementing and marketing new ecommerce tools and features to help the practitioners support their patients; Work with Digital Content and Marketing Communications teams on creation of deliverables.You'll love this job if: Youre technically savvy and possess a unique blend of business knowledge and skills; a big-picture vision, as well as the passion to make that vision a reality.You have a software background, especially in the cloud integration/middleware space and the on premise; and must be able to share ideas cum information with other departments in the company.Youre a strong communicator and collaborator with proven success working effectively with all members of the organization, from individual contributors to top Executives.Highly analytical and strategic. Your problem-solving skills are unparalleled.You always maintain a friendly disposition even (and especially) under pressure.Quick on your feet When problems arise, you know who to contact and work collaboratively to produce reliable responses and solutions.What you'll need:Experience / Training / Education5 years experience leading cross-functional ecommerce teams (B2B2C ecommerce preferred)Bachelors Degree or equivalent experienceTraining or experience in managing profit centers and budgets Strong understanding of ecommerce marketing and website analytics (global is a plus)Experience defining products and features, and writing requirements for both desktop and mobile platformsExperience creating wireframes and mocking up general product conceptsExperience working effectively with international and remote teamsExcellent knowledge of PC based computer systems, including MS Word, Visio, PowerPoint, Excel, Project, etc.Skills / AbilitiesExperience working in a fast paced Agile (SCRUM/Kanban) environmentProject management skills with ability to handle multiple projects at once and complete projects to deadlineA natural collaborator and communicator who can influence and act as liaison between users/clients and the software development teamAble to communicate effectively with non-technical usersHighly organized, process and detail-orientedStrong analytical skills. Able to interpret data and trends, diagnose problems, and recommend action plans to resolve issuesAbility to take direction and work independently, handling self-driven projects efficientlyAbility to create, coordinate and execute strategies and tactics for ecommerce, digital development and digital marketingMetagenics, and its companies are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Metagenicstakes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.Click here for Metagenics California Data Privacy Act DisclosureLI-POSTIND123