Oct 06, 2021

Product Manager, Internal Search

  • HealthStream, Inc
  • 2550 Sandy Plains Rd #280, Marietta, GA 30066, USA

✍🏾Job Description

Company Overview: Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun Position Overview: The Product Manager, Internal Search supports the ongoing growth of SiteOne.com by delivering digital change enhancements, new experiences, and continuous improvement initiatives within SiteOne.com internal product and content discoverability (Onsite/Internal Search). This role drives continued business value to our customers by delivering world-class experiences in website internal search relevancy, tuning, and listing results.The Product Manager, Internal Search is an active change-agent leader who owns the key internal search improvements necessary to streamline item, information, and content finding. This role reports into eCommerce/Digital.The role will involve the following:Optimizes the internal search relevancy experience by creating, managing, and prioritizing the strategy and execution of roadmap and search improvement initiativesOwns and drives search tuning decisions based on data-driven analyses, testing, and field/SME supportParticipates with IT development teams to manage the product update cycle and backlog priority for both release-dependent and non-release, search configuration changesPartners with various stakeholders including internal Line of Business/Category Management to ensure continuous improvement of search relevancy; collects continuous feedback and performs cadenced group feedback sessions to influence SME-backed tuningOwns stakeholder UAT to ensure improved relevancy, efficacy, and intended context-based search resultsOwns entirety of internal search product management lifecycle(s) from ideation to online deliverable; including new launch, refreshes, and product evolutionCollects and drafts business requirements and outlines user stories to document needs and acceptance criteriaCustomer-obsessed thinking; provides guidance and resolutions from the perspective of customer ease-of-doing business; pragmaticDefine, measure, and present KPIs for internal search values and its contribution to .com success; Regularly shares and reports product updates with leadershipLiaison between vendor(s) of choice and internal stakeholders for guidance and roadmap planningSolves complex internal search problems as they arise and provides guidance on how to minimize interruptions while working on permanent solutions Skills We Are Seeking:: Qualifications and Requirements:3 years in a hands-on Product Manager capacity with enterprise Onsite/Internal SearchBachelors Degree required, ideally in areas of Business Administration, Computer Science, Information Systems, or a related fieldUnderstanding of Solr V Elastic internal search configurationExperience developing Internal Search KPIs and improvement measuringExperience with iterative product development (Agile)Experience collecting and drafting business reqs and articulating end-product results/goals & follow throughExcellent communication skills to diverse audiences including senior leadership and business stakeholdersSelf-starter with excellent follow through Need to drive projects and meet deadlines with minimal guidanceCollaborative work ethic and key contributor of ideas to solve creative needsStrong ability to understand at the macro-level and distill down into actionable work itemsStrong project management - Ability to multi-task in a timeline-driven environmentTHE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION