Oct 06, 2021

Senior Manager, Product Manager

  • HealthStream, Inc
  • 3907 Broadview Rd, Richfield, OH 44286, USA

✍🏾Job Description

Your Opportunity: The Retirement Plan Services Digital team is responsible for offer design, product management and platform operations and innovation for Schwabs retirement plan solutions.Our mandate is to strengthen and extend our digital offering to more participants, plan sponsors, and consultants as we work to further our scale and create more tailored experiences for key segments of our client base. To do this, we work with partners and delivery organizations to ensure key processes / interactions are designed and executed smoothly.The Sr. Manager, Digital Product Management, Cross Experience Services will be the lead on retirement plan regulatory items, product owner for Retirement Plan Services DocuSign efforts, and the lead on Health Savings Account (HSA) integrations with HSA provider partners. The role is responsible for analysis, impact, partnering with RPS business with recommendations and ensuring effective execution of the business priorities across associated technology scrum teams, preparing the field for any changes and messaging, growing vendor and client relationships as well as internal stakeholder partnerships. You will need excellent project management, communication and documentation skills, deep knowledge of retirement plan ERISA regulations and administration, and the ability to navigate internal governance structure effectively. What you are good at: Help to prioritize features, functions and data as needed within RPS and the project teams representing the RPS ExperienceIdentify high-level business needs through outreach to key business partners and assist with user stories associated with these requirementsCommunicate data and functional requirements to the Product Owner and technology development teamsCapability to dig deep on legislative items and communicate business impact to partners as well as provide recommendations on interpretations / impacts to the RPS businessParticipate in meetings with key partners that is responsible for the roadmap of near- and long-term deliverablesCoordinate with RPS, Technology, Client Experience, other key internal partners, and Vendor Management for critical production processesHands-on support and guidance in crafting the overall product vision, from executive level roadmap communication to Agile team epic review and refinementInteract with the business and technology leaders across Schwab. This role requires significant cross-organization leadership and management to understand business needs and ensure product success across multiple user experience platformsEvaluatestrategic, tactical and risk management impacts of alternative trade-off decisions in the context of our product vision, goals and strategy, proposing sound, well-supported, fact-based recommendations to leadership.Manage a prioritization process that is transparent, non-biased, value-based, and balances needs across multiple stakeholders What you have: Experience collaborating with technology teams, product, marketing, and business partners to implement digital experiencesExperience crafting and implementing processes, procedures, and controls for managing the administration of a retirement plan productStrong problem-solving abilities, mastering and breaking down abstract issues7 years product management experience providing end-to-end business direction and digital product leadership, retirement plan experience, and financial services experience a plusExperience executing project delivery working with technology teamsAbility to cultivate relationships with a variety of internal partner platforms and stakeholdersStrong interpersonal and communication skills, exemplifying the vision and values of SchwabServant Leadership Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and willing and able to get your hands dirty to get the job doneAttitude of transparency Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and developmentA passion for learning and a spirit of continual self-improvementA drive to maximize efficiency through exception-driven resolution processesPrior experience using Jira and Confluence, along with understanding and an appreciation of AgilePassion for serving clients and helping to improve their financial outcomesAbility and desire to lead and inspire others to produce, innovate, and work collaboratively to creatively overcome obstaclesCuriosity, a can-do attitude, and the ability to learn quickly and thrive in a complex, dynamic environmentSelf-starter with outstanding organizational skills and ability to track multiple project deliverables with minimal direction