Oct 06, 2021

Associate Product Manager

  • HealthStream, Inc
  • Kansas City International Airport (MCI), 1 International Square, Kansas City, MO 64153, USA

✍🏾Job Description

Overview: Service Management Group (SMG) is seeking an Associate Product Managerto manage the product lifecycle of SMGs solutions, ranging from new product development to increasing the profitability of existing solutions. In order to be successful in this role, the ideal candidate will demonstrate a unique blend of leadership, creativity, business judgment, industry knowledge, and execution-oriented thinking. The candidate we are looking for is passionate about building products that clients love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the companys vision and strategy.SMGembracesour collective differences as human beings.Wecelebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the companys success.This position reports to the Director of Product Management.SMG inspires experiences that improve peoples lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional servicesmaking it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com. Responsibilities: Your Day-To-Day Work:Gain a deep understanding of client experience, identify and fill product gaps and generate new ideas that grow market share, improve client experience and drive growth.Ability and desire to dig into the details of the products assigned to understand how the product works.Assist in the creation of an overarching long-term product strategy, including new product development and product enhancements for a subset of SMGs product portfolio.Advocate and market the solutions throughout the organization, client, and partners.Maintain the product roadmap for the products and capabilities assigned.Identify which of the documented SMG User Personas apply to the business problems that are being solved.Create product documentation as needed.Develop requirements that will deliver high value at the lowest cost, by rationalizing input from many different internal and external sources.Develop product pricing and positioning strategies for the products under management.Scope and prioritize activities based on business and client impact and build business cases to support prioritization of service and product features.Work closely with the architecture team to deliver solution concepts with quick time-to-market and optimal resources.Track product and service performance against forecast, make recommendations to the business when gaps and/or opportunities are detected. Collaborate with product marketing to launch new solutions, including launch plan development, product positioning, customer presentations, go-to-market strategies, and sales education. Assist competitive and industry intelligence initiatives in support of assigned products, partnering with Product Marketing and Client facing teams. Qualifications: Qualifications:Requires a Bachelors degree; Bachelor of Science in Business or Engineering preferred.Minimum of 1 1/2 years of product management or product development experience preferred.Understanding of all aspects of a successful product throughout its lifecycle.Ability to effectively communicate recommendations to executive management.Comfortable with ambiguity and lack of clear definition and have the skills to define and make recommendations; a natural communicator; influencer and mobilizer in a cross-functional organization.Exposure to modern technology with understanding and/or hands-on experience in software development and web technologies.Strong problem-solving skills and willingness to roll up ones sleeves to get the job done.Skilled at working effectively with cross functional teams in a matrix organization.Excellent written and verbal communication and presentation skills.Why SMG:Visit www.smg.com/careers to learn more about SMG and what its like to work here.