Oct 06, 2021

Senior Product Manager - SaaS User Experience

  • HealthStream, Inc
  • 2010 Alameda Dr, Austin, TX 78704, USA
Information Technology

✍🏾Job Description

Company Overview: Title: Senior Product Manager, SaaS User ExperienceLocation: United States | RemoteAbout RiverbedRiverbed enables organizations to maximize performance and visibility for networks so they can overcome complexity and fully capitalize on their digital and cloud investments. Riverbed technology addresses performance and visibility of the network holistically with best-in-class WAN optimization, application acceleration, SD-WAN, and enterprise-grade Network Performance Monitoring. Riverbeds 30,000 customers range from the very small to the very large, including 99% of the Fortune 100.Riverbed is solving real challenges for network operations teams through a combination of on-premises and SaaS-based solutions that help to provide comprehensive, full-fidelity visibility into the performance of the network and enable these network operations to quickly identify issues, resolve issues to ensure optimal end user experience. About this Position: The opportunity:Riverbed is looking for a product manager with passion, drive, and focus to join our SaaS Visibility team, focusing on user experience. This position will require a unique blend of thinking strategically outside of the box combined with hands-on practice experience and excellent communication skills. Additionally, a technical understanding of enterprise IT environments, networking, and security and compliance is vital. The product manager will work with internal and external stakeholders, including peer product managers from other lines of business, to help shape the vision and execute on delivering value that will be leveraged across the portfolio of Riverbed products. Candidates must be comfortable navigating complex and ambiguous challenges, and working in a fluid, fast-paced environment.You will Learn everything about monitoring and troubleshooting networks (theory, applications, best practices) and use that knowledge to build a great product.Talk to highly technical customers about their monitoring, listen to their needs, and work with the team to solve their problems.Define, scope, spec, and design new features that solve customer problems, working with executives, designers, and engineers.Balance many factors (market, customers, team) to prioritize which work we do and which we deferGrow to understand our customer users (network operations) and buyers (V and C level networking) deeply; design solutions they find intuitive and delightful.Requirements:You enjoy talking to highly technical customers.You are a detailed focused individual.You get things done and are motivated by the impact your actions have around you.You have bachelors degree in computer science or engineeringYou have a strong understanding of agile development methodologies and how to apply, use, and succeed within that and other development models.You can clearly articulate the what, why, and who to focus requirement definition, design exploration, and engineering execution on the most important customer value.You have excellent verbal and written communication skills and the willingness to present and defend your ideas to both technical and non-technical audiencesYou are customer-minded with a high-quality standard for the product to be deliveredYou know the difference between talking about something and doing something; and you practice this principle.Bonus points:You have an intermediate to advanced understanding of network protocols, communication stacks, and IT networking infrastructure and architectures, including a fundamental understanding of how the Internet works (OSI Model) and application protocolsYou are intimately familiar with cloud-based technology stacks provided by cloud infrastructure providers such as Microsoft Azure and AWS About Riverbed: Equal Opportunity:Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.Learn more about Riverbed:www.riverbed.comLifeAtRiverbedRiverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.LI-MK1LI-Remote