Oct 06, 2021

Product Manager

  • HealthStream, Inc
  • 14850 N 83rd Pl, Scottsdale, AZ 85260, USA

✍🏾Job Description

Type: Regular Full-Time Type Details: Direct Complete Description: Direct Hire Opportunity - Product Manager - PhoenixJoin a fast growing healthcare service and Software as a Service (SaaS) company in Phoenix Seeking an experienced Product Manager to join the team and work on their award-winning web and mobile appsResponsibilities:Become a subject matter expert on the Claimocity applicationThis includes the related medical billing processes that the app supports (mobile charge capture, patient demographic entry, note generation, claim tracking, etc.)Create and maintain all product documentation for your assigned product line (including Product Requirements Documents, User Stories, and Wireframes)Maintain a Product Backlog of customers' feature requests and bug submissions with the ability to continually keep the list prioritized (ruthless prioritization)Write release notes and create demo videos for upcoming feature releases (for both internal and external stakeholders)Work directly with customers (via email, phone calls, virtual and/or in-person meetings / interviews) to find out what their pain-points are and identify the feature enhancements that are most likely to positively impact their user experienceEvaluate customers' feature requests based on their perceived impact to the business and estimated development to the businessAdvocate on behalf of customers and prospects to the Director of Product Management (your manager) for feature requests you think should be committed to the roadmapLearn and understand all facets of the Revenue Cycle Management (RCM) business and the subsequent healthcare providers (hospitalists) that the software primarily supportsQualifications/Skills:2 years of current product management experience (i.e., owning an entire product line, feature, and/or module), specifically, in the B2B SaaS space3 previous years' experience 'working up the ranks' in a B2B SaaS company (i.e., previous experience as a Business Analyst, Onboarding Specialist, Account Manager, Tier 1 Support, etc.)Knowledge of all facets of the agile development process (sprints, backlog grooming, Kanban boards, releases, retros, etc.)Familiarity with application development for both web-based and native mobile (Android and iOS) applicationsFirsthand knowledge working with developers across different regions, cultures, and time zonesPrior experience with creating Product Requirement Documents (PRDs), wireframes / low resolution 'mockups', user stories, and acceptance criteriaUnderstanding of popular product management and development software tools (Jira, Confluence, Slack, ProdPad, Aha, Pendo, etc.)Healthcare industry, particularly, medical billing / Revenue Cycle Management (RCM) experience a strong plus