Oct 07, 2021

Sr. Product Manager, Collateral Management

  • HealthStream, Inc
  • San Carlos, CA, USA

✍🏾Job Description

Company Overview: ABOUT OPORTUNOportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009. With headquarters in California and a remote-first corporate culture, our 3,000 team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.We feel privileged to have been named a Top Workplace by the Bay Area News Group for three years running, one of Fast Companys Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.WORKING AT OPORTUNWorking at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council. WE ARE AN EQUAL OPPORTUNITY EMPLOYERWe are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidates application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in those cities. We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to talentoportun.com. Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel. Department Overview: ABOUT TECHNOLOGY OPORTUNArtificial Intelligence and a digital platform are essential to our ability to fulfill Oportuns financially inclusive mission. The Technology team Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners. Overview: Our Product leadership team is looking for an innovative Senior Product Manager who willcollaborate with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for our customers. You will partner with key business stakeholders to drive the product vision for the next generation of Oportuns collateral servicing efforts as we strive to grow our vehicle-secured loan portfolio. Responsibilities: A key member of our Product team, youll be an important link to our business stakeholders with whom you will work closely to define the product vision, customer journeys, roadmap, perform research (user and competitive), specify requirements and create detailed specifications.You have experience in vehicle collateral solutions and systems (and their integration into the broader ecosystem) and will be a thought partner with our cross-functional teams to implement automated collateral tracking and vendor integrations for repossessions and remarketing.You are someone engineers will love to work with because you are curious, listen, and are technical enough to speak their language, understand how to design requirements that solve the business need while balancing the complexity of the technical solution. You are their partner to get things done.You are someone the business owners will love because you understand how to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed. You also listen to the business need and demonstrate product and thought leadership to provide solution options.You seek data and customer input to understand challenges we need to solve and measure the performance and impact of our products. You create dashboards, identify metrics, seek customer feedback in order to drive performance measurement, roadmaps, etc.You are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcome. Qualifications: 5 years of Product Management experience, with experience designing innovative solutions in the financial services industry highly preferred.Experience with title perfection processes and vendor integrations. Working knowledge of loan servicing processes and procedures, including vehicle repossessions. Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.Experience with dynamic content delivery, systems supporting both end users and internal agent facing systems and with delivering both online and within the enterprise.Experience supporting support a multi-national (US, IN & MX) workforce and multi-cultured end user base.Understanding of modern architecture design principles and technologies in order to work with developers on the design and build of features.NICE-TO-HAVE:Experience with innovative servicing strategies, technologies, and processes that specialize in underbanked customer segments.Experience working in loan servicing at a progressive financial institution or fintech.LI-SC1LI-RemoteIND