Sep 07, 2021

Product Manager - Hosted PBX

  • HealthStream, Inc
  • 8411 Seneca Turnpike, New Hartford, NY 13413, USA

✍🏾Job Description

Product Manager - UCaaS, Hosted PBX Our client, a leading provider of hosted telecommunications service offerings that drive revenue growth and productivity, is looking for an experienced Product Manager to drive product development and GTM for its integrated hosted PBX, UCaaS, CCaaS and managed clud telephony services. The Product Manager will be responsible for all technical and business aspects of product management - the definition, development, deployment, packaging, positioning and promoting of existing and new service offerings. This is a virtual office (WFH) role for the next 9-12 months. The firm has a strong preference for candidates currently residing in the NY-NJ Metro region. This is a full-time, direct hire role. NOT A CONTRACT position. No Contractors, C2C, Third party agencies, please. No Sponsorship/ Visa Support available No relocation assistance available. Key areas of responsibility include Product Deployment, Product Marketing, Product Road Map, and Marketplace Analysis. Product Development and Deployment includes the entire process of bringing new products to life including product definition, pricing, internal process workflow, departmental impact analysis & resolution, systems needs, training and communications; Lead a cross functional product development team to ensure that proper procedures, tools and resources are in place to launch and support services. Develop and conduct sales and departmental training. Product Road Map includes collaboration with Senior Management to determine product initiatives that will launch over the next 6-12 months by considering customer and marketplace needs. Participate in the company’s planning activity to identify new strategic services, markets and customer segments. Work with engineering and sales team to define market requirements, develop product line strategy and roadmaps. Marketplace Analysis includes the assessment, analysis and articulation of competitive marketplace as well as customer, prospect and market needs. Track and maintain information on competitive pricing and products; Provide insight into competitive marketplace from a business and infrastructure perspective including knowledge of the customers, various business models, technology, telecom regulatory environment and competitors; articulate strengths, weaknesses, opportunities, and threats. Technical Product Marketing includes collaboration with the sales and marketing team to market the solutions, develop tools and programs and provide sales support; Monitor the product introduction results to ensure sales and revenue targets are achieved; Identify and implement necessary changes to enhance the product’s market acceptance; Track and analyze company trends in terms of product mix, customer segmentation, revenue by location, etc. and develop and execute action plans to improve performance. Education, Experience and Skills Requirements. Bachelor’s Degree preferred with strong preference for Computer Science focus, or equivalent experience. Strong systems thinking skills, including visualization, quantitative market and competitive analysis. Excellent communications skills required. Team player: MUST collaborate well with internal teams and external partners and stakeholders. Functional Experience required: 3-5 years as a Product Manager, Program Manager or Product-focused Project Manager or similar role in the creation and delivery of PBX, Contact Center, Hosted VoIP, or other cloud telephony products. Technical Domain Knowledge in the following are required: Strong preference for candidates with some of the following: PBX, Computer Telephony Integration (CTI) background, especially in the integration of ACD, Call Routing, Quality Monitoring (Call Recording, Call Logging) as well as CRM and other business applications. Direct experience with several of the following: VoIP, SIP, WebRTC, Telephony, hardware phones, call control, call routing. Technical Domain Knowledge in the following are preferred: CRM, Hosted Communications offerings such as Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS)